General 

Q How do I pay for my order?

A  You can pay by Mastercard, Visa, Electron, Maestro, Delta, and Paypal.

We can set up a credit account for orders placed by phone, subject to status.

Q Is it safe to pay online?

A  Yes. All payments are made securely on our site - by credit or debit card through Worldpay, a secure payment gateway which encrypts your card details in a secure host environment, or by Paypal. 

Q Can I order by phone?

A  Yes - Tel: 01643 709591

Q Is VAT included?

A  Prices exclude VAT. VAT is charged at 20%.

Q Can I pay on account?

A  Yes. We can normally set up a credit account over the phone.

Q What is the carriage charge?

A  Carriage (for UK deliveries) (as below):

1 unit: £3.95, 2-5 units: £5.95, 6+ units: £7.95

(For carriage to overseas destinations, charges will be displayed on the payment page)

Q What is the delivery time?

A  Most orders will be delivered within 48 hours of receipt. We will contact you should the delivery exceed 5 working days.

Q Can I track my order?

A  Yes. You should receive an email from our carrier on the day of delivery, giving you an estimated delivery time (within a one hour window). You can track your order from this email.

Q Can I use a different delivery address?

A  Yes. Simply complete the delivery details in the delivery address section.

Q I am having problems placing my order?

A  Please contact us (Tel: 01643 709591, Email: admin@theemergencyboltcompany.com). We can always take your order over the phone.

Q What is the returns policy?

A  You can cancel your order (or any part of it) for any reason before delivery, or within 7 days from receipt of delivery. The goods must be packed in their original packaging and need to be in a re-sellable condition for a full refund. You must return the goods to us at your cost within 2 weeks from the date of your cancellation. Returns within the UK should be sent with your original order details, to:
The Emergency Bolt Company Ltd, Unit 6, Vennland Business Park, Mart Road, Minehead, TA24 5DX

Q How do I make a shortage or damage claim?

A Any claims for shortages or damages on receipt of your order should be made within 24 hours of delivery.

Cooperbolts

Q Can Cooperbolts be fitted to wooden and metal doors?

A  Yes. They fit to most doors. They are surface fitted to the door on a solid steel backplate.

Q What keep is provided for the bolt shoot?

A  Outward opening bolts include a flat keep to fit into the door frame. Inward opening doors are supplied with a surface fit box keep.

Q Can Cooperbolts be fitted to double doors?

A  Yes. There are 2 options:

(1) One opening leaf: Fix one leaf using top and bottom bolts; surface fit a box keep* to the fixed leaf and a Cooperbolt to the openable leaf. (*Order box keep separately) or

(2) Both leaves opening: Fit our Double Door Retainer (Model 118) to one leaf and a Cooperbolt door bolt to the other leaf. By pushing the green pushpad on the Cooperbolt the bolt shoot withdraws and allows both leaves to open simultaneously.

Q How many keys are supplied with each unit?

A  Two keys per lock and two keys per switch.

Q Can I be supplied with the same key numbers if I order more than one unit?

A  Yes. We normally supply the same key number if more than one unit is ordered. We also keep your key number on file for future reference.

Q How long does the battery last on the alarm models?

A  The PP3 battery will last 12 months on normal usage. We would recommend changing the battery every 12 months.

Q Is there a relevant British Standard for the Cooperbolts?

A  No. Unlike conventional panic latches (covered by BSEN179) the Cooperbolt door bolt is designed as a security bolt which allows access in an emergency. The bolt releases the door in a single hand operation. The bolt shoot is relocked by use of a key.