FAQ’s
General
Q How do I pay for my order?
A You can pay by Mastercard, Visa, Electron, Maestro, Delta, and Paypal.
We can set up a credit account for orders placed by phone, subject to status.
Q Is it safe to pay online?
A Yes. All payments are made securely on our site - by credit or debit card through Worldpay, a secure payment gateway which encrypts your card details in a secure host environment, or by Paypal.
Q Can I order by phone?
A Yes - Tel: 01643 709591 (Outside the UK: +44(0)1643 709591).
Q Is VAT included?
A Prices exclude VAT. VAT is charged at 20%.
Q Can I pay on account?
A Yes.We can normally set up a credit account over the phone.
Q What is the carriage charge?
A Carriage (for UK deliveries) (as below):
1 unit: £3.95, 2-5 units: £6.95, 6+ units: £7.95
(For carriage to overseas destinations, charges will be displayed on the payment page)
Q What is the carriage charge?
A Most orders will be delivered within 48 hours of receipt. We will contact you should the delivery exceed 5 working days.
Q Can I track my order?
A Yes. You should receive an email from our carrier on the day of delivery, giving you an estimated delivery time (within a one hour window). You can track your order from this email.
Q Can I use a different delivery address?
A Yes. Simply complete the delivery details in the delivery address section.
Q I am having problems placing my order?
A Please contact us (Tel: 01643 709591, Email: [email protected]). We can always take your order over the phone.
Q What is the returns policy?
A You can cancel your order (or any part of it) for any reason before delivery, or within 7 days from receipt of delivery. The goods must be packed in their original packaging and need to be in a re-sellable condition for a full refund. You must return the goods to us at your cost within 2 weeks from the date of
your cancellation. Returns within the UK should be sent with your original order details, to:
The Emergency Bolt Company Ltd, Unit 6, Vennland Business Park, Mart Road, Minehead, TA24 5DX
Q How do I make a shortage or damage claim?
A Any claims for shortages or damages on receipt of your order should be made within 48 hours of delivery.
Cooperbolts
Q Can Cooperbolts be fitted to wooden and metal doors?
A Yes. They fit to most doors. They are surface fitted to the door on a solid steel backplate.
Q What keep is provided for the bolt shoot?
A Outward opening bolts include a flat keep to fit into the door frame. Inward opening doors are supplied with a surface fit box keep.
Q Can Cooperbolts be fitted to double doors?
A Yes. There are 2 options:
(1) One opening leaf: Fix one leaf using top and bottom bolts; surface fit a box keep* to the fixed leaf and a Cooperbolt to the openable leaf. (*Order box keep separately) or
(2) Both leaves opening: Fit our Double Door Retainer (Model 118) to one leaf and a Cooperbolt door bolt to the other leaf. By pushing the green pushpad on the Cooperbolt the bolt shoot withdraws and allows both leaves to open simultaneously.
Q How many keys are supplied with each unit?
A Two keys per lock and two keys per switch.
Q Can I be supplied with the same key numbers if I order more than one unit?
A Yes. We normally supply the same key number if more than one unit is ordered. We also keep your key number on file for future reference.
Q How long does the battery last on the alarm models?
A The PP3 battery will last 12 months on normal usage. We would recommend changing the battery every 12 months.
Q Is there a relevant British Standard for the Cooperbolts?
A No. Unlike conventional panic latches (covered by BSEN179) the Cooperbolt door bolt is designed as a security bolt which allows access in an emergency. The bolt releases the door in a single hand operation. The bolt shoot is relocked by use of a key.
